Privacy Policy
General
The website www.arkadianhomes.com.au and services provided by Arkadian Homes are owned and operated by Arkadian Homes Pty Ltd.
This Privacy Policy outlines the collection and use of your personal information. We may collect your personal information anytime you interact with Arkadian Homes, such as when you visit our website, subscribe to our services (including our mailing list) or when you are in contact with one of our representatives by way of phone, email or face-to-face interactions. Please read this policy carefully to understand more about our information practices, including:
- The type of information we may collect
- How the information may be used and for what purpose
- To whom we disclose the information
Privacy Policy
Arkadian Homes is committed to providing quality services to you and the policy outlines our ongoing obligations to you in respect of how we manage your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (The Privacy Act). The NPPs governs the way in which we collect, use, disclose, store, secure and dispose of your personal information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of personal information we collect include; names, addresses, email addresses, phone, facsimile numbers and ABN.
This personal information is obtained in many ways including the inputs provided by you at the time of your subscription (including our mailing list), correspondence between Arkadian Homes and you, by interviews, correspondence, telephone and facsimile, by email, via our website www.arkadianhomes.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We are unable to and do not guarantee website links or the privacy policies of any third parties.
We collect your personal information for the primary purpose of providing our services to you, providing information to our clients, suppliers and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only;
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Where another website is linked on our website, Arkadian Homes does not warrant that the third-party site complies with its legal obligations regarding privacy and accessing the third-party site is at your risk in respect of such matters as bugs, inaccuracies, viruses, and the content on the site.
Should you wish to engage the services or subscribe to the mailing lists of any third-parties, you are encouraged to consult the privacy notices of third-parties as we have no control over information that is submitted to, or collected by, these third parties.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following;
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access To Your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Arkadian Homes will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
In some limited cases, we may need to refuse access to your information. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality service to you.
In some limited cases, we may need to refuse a request for correction of your information. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
Policy Updates
This Policy may change from time to time and is available on our website. The policy may be updated without any notice being provided to you, so we recommend that you regularly visit this Privacy Policy.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
We will use our best endeavours to have a representative of Arkadian Homes to respond to your inquiry within 10 business days.